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CUSTOMER SERVICE & SUPPORT

Deliver Faster, Smarter Customer Support From One CRM.

Manage customer conversations, support requests, tickets, and follow-ups from one connected workspace. AiEngage CRM helps your team respond faster, keep complete customer context, automate repetitive work, and use AI to improve support efficiency.

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All Conversations6 unread
RS
Rohan Sharma
Refund status enquiry
Open
PN
Priya Nair
Invoice copy needed
Resolved
AM
Arjun Mehta
Booking date change
Open
SD
Sneha Deshmukh
Escalated · payment failed
Escalated
JC
James Carter
Product setup question
Open
Shared support inbox4-minute avg reply timeAI-handled FAQsTicket tracking
All Conversations6 unread
RS
Rohan Sharma
Refund status enquiry
Open
PN
Priya Nair
Invoice copy needed
Resolved
AM
Arjun Mehta
Booking date change
Open
SD
Sneha Deshmukh
Escalated · payment failed
Escalated
JC
James Carter
Product setup question
Open

Shared Support Inbox

Bring customer conversations into one shared workspace so your team can manage inquiries, replies, assignments, and follow-ups without switching between tools.

Manage Support Conversations For
Customer inquiriesProduct and service questionsComplaint handlingBooking or appointment updatesPayment-related questionsFollow-up conversationsExisting customer requestsEscalated issues
AI Support Agent
Replies instantly
Do you offer a free trial before I subscribe?
Yes! You get a 14-day free trial, no card required.
Great. Can I cancel anytime?
Yes, cancel anytime from account settings.
I also have a billing issue with last month's invoice.
Handed over to support agent
AI SUPPORT AGENTS

Let AI Handle The Repetitive Questions.

Use AI to answer repetitive customer questions, collect information, identify intent, and handle routine support requests automatically.

Use AI Support Agents For
Frequently asked questionsProduct and service inquiriesBasic troubleshootingCustomer information collectionAppointment questionsSupport request identificationAfter-hours inquiriesRouting customers to the right team
Support Tickets4 open
IDISSUEOWNERPRIORITYSTATUS
#1042App login failureSneha D.HighOpen
#1041Refund not processedMeera K.MedIn Progress
#1039Delivery delayedRahul V.HighOpen
#1035Billing discrepancyJames C.LowResolved
Ownership, status, and notes stay linked to the customer record

Ticket & Issue Management

Turn customer problems into structured support requests your team can track from start to resolution — ownership, status, notes, and follow-ups connected to the customer.

Manage Tickets For
Technical supportService requestsCustomer complaintsAccount-related issuesBilling inquiriesDelivery issuesRefund requestsEscalations
WhatsAppEmailCallingChatbotMeetings
SUPPORT DASHBOARD · THIS WEEK
INQUIRIES
412
AVG RESPONSE
4m
PENDING
18
RESOLVED
376
AGENT WORKLOAD
Sneha D.142
Meera K.98
Rahul V.76
Heads up
Response times up 12% on WhatsApp — 6 conversations waiting 1h+.

Omnichannel Customer Support

Support customers across multiple channels while keeping every interaction connected to the same customer record.

Connect Customer Conversations Across
WhatsAppEmailBusiness callingAI chatbotWebsite inquiriesMeetingsSupport tasksCustomer notes
SUPPORT PERFORMANCE THIS WEEK
412 customer inquiries4-minute average response time18 pending requests376 conversations resolved

Support Every Customer, On Every Channel, In One CRM

Shared Support InboxAI Support AgentsTicket & Issue ManagementOmnichannel SupportSupport AnalyticsFaster Response TimesComplete Customer ContextAfter-Hours AI RepliesSmart Conversation RoutingEscalation TrackingFollow-Up ManagementTeam Workload Visibility
WHO USES IT

Trusted Across Industries

Real EstateITHealthcareEducationTours & TravelsFinanceAnd Many More

Deliver Better Customer Support With AiEngage CRM.

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